Shaping the Future of GCCs with GenAI and Agentic AI

A multilingual, voice-enabled, GenAI Agent-powered conversational agent built for Global & Indian users, across text, voice and avatar interfaces—optimised for English, local languages, accents and spoken context.
Multimodal Interface:- Delivers seamless experiences via Text & Voice (Audio), adaptable across digital channels.

Real-Time, GenAI-Backed:- Understands intent, tone, emotion and spoken language variations - goes beyond keywords to real conversation.

Enterprise-Ready:- Customisable across industries and functions—BFSI, retail, healthcare, HR, IT support and public services.

Truly Multilingual:- Supports English (global standard), Indian-English, Hindi and 3+ regional languages - from Mumbai to Manila, Bangalore to Boston.
HR Shared Services Automation

IT Support Desk – Voice & Text Agent

Finance & Procurement Support

L&D and Compliance Training Assistant

Customer Experience Labs (External-Facing Support)

Employee Engagement & Surveys
30%
Reduction in customer support costs
30%
Lower support costs
15-25%
Increase in CSAT scores

Using you own data

A GenAI-powered outbound calling assistant that speaks multiple Indian languages and English, places real-time sales calls via Exotel, and captures transcripts, sentiment and lead signals - all without human intervention.
Outbound Calls via Twilio:- Automated voice calls to prospects or customers with zero agent dependency - no app, no browser - just a phone number.

Multilingual, Accent-Aware Speech Generation:- Supports English, Hindi and 3+ Indian languages - trained on local speech patterns.

Real-Time Transcription + Sentiment Analysis:- Each call is transcribed and scored for sentiment, engagement level and intent.

Lead Intelligence Built-In:- Identifies high-intent leads using NLP and tone cues; automatically triggers follow-up actions or handoffs to human reps.

Enterprise-Ready:- Runs as part of shared services or client support - customisable by geography, campaign or client vertical.
Sales Prospecting Campaigns

Customer Re-Engagement

Feedback & NPS Outreach

Partner/Distributor Activation

Rural/Tier 2 Engagement at Scale
25%
Reduction in outbound sales costs
25-40%
Increase in lead conversion rates
30%
Shorter sales cycle time

Multilingual, Voice-First, Outbound Calling Agent

An autonomous GenAI-powered invoice processing agent designed to streamline Accounts Payable workflows across shared service environments.
Reduces Manual Intervention by 80%:- Eliminates repetitive tasks, freeing up finance teams to focus on exception handling.

Agentic Intelligence Built-In:- Each task is modularised as a GenAI agent -enabling composability, context-awareness and audibility.

Multichannel, Multi-Format Ready:- Handles PDFs, scanned docs, emails and varied invoice templates across suppliers and regions.

Enterprise-Grade & Secure:- Works with existing mailbox, ERP and procurement systems without data exposure.

Audit Trail + Human-in-the-Loop:- Each step logged and traceable, with manual intervention supported for flagged cases.
Finance Shared Services Automation

Procure-to-Pay Process Optimisation

Supplier Invoice Helpdesk Automation

Compliance & Audit Readiness
40%
Reduction in invoice processing costs
30-40%
Faster payment cycle times
90%
Decrease in error rates

GenAI Agents for Finance Ops at Scale

A next-gen reporting agent that extracts, analyzes, visualizes and explains data autonomously. It doesn’t just deliver charts—it tells you why things are happening and what to do next, with full reasoning traceability.
Eliminates Manual Reporting Bottlenecks:- Free up analysts from repetitive queries and Excel wrangling.

Insight + Explanation in One Flow:- Goes beyond “what” to deliver “why” with context-rich narratives and justifications.

Executive-Ready Output:- Real-time dashboards + exportable charts + one-liner takeaways for leadership.

Transparent & Auditable:- Chain-of-thought makes outputs explainable, traceable & safe.

Plug into GCC BI, Finance & Ops Teams:- Designed to sit inside existing data/BI workflows—no migration or dashboard rebuild needed.
Use Cases for GCCs and Enterprise

Finance & FP&A Teams

Business Ops & MIS Reporting

CXO Decision Briefs

Internal Data Helpdesk
60%
Reduction in reporting time
50%
Faster reporting
5x
Faster decision-making

GenAI-Powered Agents for Data Storytelling and Decision Support